Returns & exchanges

What kind of guarantees are offered for online purchases?

We offer an after-sales service to find quick and efficient solutions to any problem you may have.

If you have any questions Contact us.

To return items purchased on our website (please make sure you comply with the Return conditions (click here to read them)), please follow these steps:

  1. Send an email to momoc@momocshoes.com indicating the order number and your email address.
  2. In the same email, please inform us the reason for the return.
  3. Please pack and seal the product in the same condition you received it (including the MOMOC shoe bag), preferably in its original packaging.
  4. Send by mail (we recommend GLS or in Spain Correos) to the following address:

MOMOC (att. E-shop),
MULTISERVICIOS EXPRESS, S.L.
P.I.C.A. C/.BENELUX, PARCELA 64 03600-ELDA (ALICANTE)
SPAIN

  1. Once the returned product has been inspected to verify compliance with the Return conditions (click here to read them) we will process your return.
  2. Check the section: When will I get my refund if I return an order online?

 

Return conditions

In general, an item can only be returned if it meets the following conditions:

– The item has not been used (applies to both exchanges and returns)

– It has been less than 15 days since you received the item

Online Returns:

In addition to the above requirements, the item must be returned in the same condition in which it was received (including the Momoc shoe bag). If you no longer have the original packaging, please replace it with packaging of similar size and capacity.

If all of these conditions have been met, we will refund the cost of your purchase, minus the initial shipping costs. If you are returning an item because of a manufacturing defect attributable to Momoc, we will reimburse you for the return shipping costs.

MOMOC is not responsible for lost packages sent by you in the process of exchange or return. Thus, we strongly recommend that all shipments carried out by you are traceable, with a tracking number or similar, as supplemental proof; and

We will process your refund within 15 business days (Monday to Friday) after receiving the returned merchandise. Once it has been processed, the refund will be made by the same method used to make the original payment.

You are responsible for assuming all shipping costs, except in certain cases. We will not accept cash-on-delivery returns under any circumstances.

Only products purchased at Momocshoes.com can be returned or exchanged via our website.

How can I cancel my order if I change my mind?

You can cancel your order at any time provided it has not already been sent. Please note that orders are sent the following business day (Monday to Saturday*) after the order was placed.

To cancel an order, you shall contact MOMOC at the e-mail address momoc@momocshoes.com.

If the order has already been sent, it cannot be canceled but you can return it once it has been delivered.

*Countries and regions that have customs regulations, cash-on-delivery orders, and deliveries to Packstations in Germany, will only be shipped Monday to Friday, except bank holidays.

Can I exchange my purchase for another size or model?

If you are not satisfied with your purchase for any reason (size, color, etc.), you have 15 days to exchange.

For more information on exchanges, please go to the following links:

How can I exchange my purchase for a different size?

How can I exchange my purchase for a different model?

Before requesting an exchange, please make sure that your order meets these Return conditions.

Return conditions

In general, an item can only be returned if it meets the following conditions:

– The item has not been used (applies to both exchanges and returns)

– It has been less than 15 days since you received the item

Online Returns:

In addition to the above requirements, the item must be returned in the same condition in which it was received (including the Momoc shoe bag). If you no longer have the original packaging, please replace it with packaging of similar size and capacity.

If all of these conditions have been met, we will refund the cost of your purchase, minus the initial shipping costs. If you are returning an item because of a manufacturing defect attributable to Momoc, we will reimburse you for the return shipping costs.

MOMOC is not responsible for lost packages sent by you in the process of exchange or return. Thus, we strongly recommend that all shipments carried out by you are traceable, with a tracking number or similar, as supplemental proof; and

We will process your refund within 15 business days (Monday to Friday) after receiving the returned merchandise. Once it has been processed, the refund will be made by the same method used to make the original payment.

You are responsible for assuming all shipping costs, except in certain cases. We will not accept cash-on-delivery returns under any circumstances.

Only products purchased at Momocshoes.com can be returned or exchanged via our website.

How can I exchange my purchase for a different size?

If you made your purchase at a multi-brand store selling MOMOC products, the exchange should be done at that same multi-brand store and subject to their conditions of exchange of products.

To exchange items purchased on our website for a different size, please follow these steps:

  1. Send an email to momoc@momocshoes.com indicating the order number and your email address.
  2. In the same email, inform us which size do you have and for which new size you would like to exchange your purchase.
  3. Once your request has been confirmed, we will send you a confirmation email with a MOMOC return form.
  4. Please pack and seal the product in the same condition you received it (including the MOMOC shoe bag), preferably in its original packaging, along with the MOMOC return form you received in the confirmation email.
  5. Send by mail (we recommend GLS or in Spain Correos) to the address on the MOMOC return form:

MOMOC (att. E-shop),
MULTISERVICIOS EXPRESS, S.L.
P.I.C.A. C/.BENELUX, PARCELA 64 03600-ELDA (ALICANTE)
SPAIN

  1. Once the returned product has been inspected to verify compliance with the Return conditions (click here to read them) we will process your exchange.
  2. The exchange will be send to the same address as the previous one.

Only products purchased at Momocshoes.com can be returned via our website.

You are responsible for assuming all shipping costs. We will not accept cash-on-delivery returns under any circumstances. If you have any questions, please contact us.

Our website does not accept exchanges of purchases made in physical stores.

If you have any questions Contact us.

 

Return conditions

In general, an item can only be returned if it meets the following conditions:

– The item has not been used (applies to both exchanges and returns)

– It has been less than 15 days since you received the item

Online Returns:

In addition to the above requirements, the item must be returned in the same condition in which it was received (including the Momoc shoe bag). If you no longer have the original packaging, please replace it with packaging of similar size and capacity.

If all of these conditions have been met, we will refund the cost of your purchase, minus the initial shipping costs. If you are returning an item because of a manufacturing defect attributable to Momoc, we will reimburse you for the return shipping costs.

MOMOC is not responsible for lost packages sent by you in the process of exchange or return. Thus, we strongly recommend that all shipments carried out by you are traceable, with a tracking number or similar, as supplemental proof; and

We will process your refund within 15 business days (Monday to Friday) after receiving the returned merchandise. Once it has been processed, the refund will be made by the same method used to make the original payment.

You are responsible for assuming all shipping costs, except in certain cases. We will not accept cash-on-delivery returns under any circumstances.

Only products purchased at Momocshoes.com can be returned or exchanged via our website.

How can I exchange my purchase for a different model?

If you made your purchase at a multi-brand store selling MOMOC products, the exchange should be done at that same multi-brand store and subject to their conditions of exchange of products.

If your purchase was made at Momocshoes.com, you can also make an exchange via the website.

To exchange items purchased on our website for a different model, follow these steps:

  1. Send an email to momoc@momocshoes.com indicating the order number and your email address.
  2. In the same email, inform us which model do you have and for which new model you would like to exchange your purchase.
  3. Once your request has been confirmed, we will send you a confirmation email with a MOMOC return form.
  4. Please pack and seal the product in the same condition you received it (including the MOMOC shoe bag), preferably in its original packaging, along with the MOMOC return form you received in the confirmation email.
  5. Send by mail (we recommend GLS or in Spain Correos) to the address on the MOMOC return form:

MOMOC (att. E-shop),
MULTISERVICIOS EXPRESS, S.L.
P.I.C.A. C/.BENELUX, PARCELA 64 03600-ELDA (ALICANTE)
SPAIN

  1. Once the returned product has been inspected to verify compliance with the Return conditions (click here to read them) we will process your exchange.
  2. The exchange will be send to the same address as the previous one.

Only products purchased at Momocshoes.com can be returned via our website.

You are responsible for assuming all shipping costs. We will not accept cash-on-delivery returns under any circumstances. If you have any questions, please contact us.

Our website does not accept exchanges of purchases made in physical stores.

If you have any questions Contact us.

 

Return conditions

In general, an item can only be returned if it meets the following conditions:

– The item has not been used (applies to both exchanges and returns)

– It has been less than 15 days since you received the item

Online Returns:

In addition to the above requirements, the item must be returned in the same condition in which it was received (including the Momoc shoe bag). If you no longer have the original packaging, please replace it with packaging of similar size and capacity.

If all of these conditions have been met, we will refund the cost of your purchase, minus the initial shipping costs. If you are returning an item because of a manufacturing defect attributable to Momoc, we will reimburse you for the return shipping costs.

MOMOC is not responsible for lost packages sent by you in the process of exchange or return. Thus, we strongly recommend that all shipments carried out by you are traceable, with a tracking number or similar, as supplemental proof; and

We will process your refund within 15 business days (Monday to Friday) after receiving the returned merchandise. Once it has been processed, the refund will be made by the same method used to make the original payment.

You are responsible for assuming all shipping costs, except in certain cases. We will not accept cash-on-delivery returns under any circumstances.

Only products purchased at Momocshoes.com can be returned or exchanged via our website.

 

Exchange or Returns of Defective products bought at Momocshoes.com

Our objective is the total satisfaction of our clients.

In the event that you consider that the product does not conform to the product’s specifications, you shall immediately contact MOMOC at the email address momoc@momocshoes.com with details of the product and the defect and specifying whether you choose to return the product or to replace it for an identical product.

If you choose to replace it for an identical product, follow these steps:

  1. Please pack and seal the product in the same condition you received it (including the MOMOC shoe bag), preferably in its original packaging, along with the MOMOC return form you received in the confirmation email and indicating EXCHANGE DEFECTIVE PRODUCT.
  2. Send by mail (we recommend GLS or in Spain Correos) to the address on the MOMOC return form:

MOMOC (att. E-shop),
MULTISERVICIOS EXPRESS, S.L.
P.I.C.A. C/.BENELUX, PARCELA 64 03600-ELDA (ALICANTE)
SPAIN

  1. Once the returned product has been inspected, including verification of compliance with the Return conditions (click here to read them), MOMOC will send within a reasonable time, an email informing you whether the product will be replaced (“the Replace Decision”). In that case, the product will be replaced and the new identical product will be send as soon as possible and in any event within fifteen (15) days following the date on which the Replace Decision was sent.
  2. The new identical product will be send to the same address as the previous one.

In case an identical product is no longer available in stock, MOMOC shall fully refund the price of the Product to you, including shipping expenses, unless you decide to exchange it for another model (refer to the section How can I exchange my purchase for a different model?) .

If you choose to return the product, follow these steps:

  1. Please pack and seal the product in the same condition you received it (including the MOMOC shoe bag), preferably in its original packaging, along with the MOMOC return form you received in the confirmation email and indicating RETURN DEFECTIVE PRODUCT.
  2. Send by mail (we recommend GLS or in Spain Correos) to the address on the MOMOC return form:

MOMOC (att. E-shop),
MULTISERVICIOS EXPRESS, S.L.
P.I.C.A. C/.BENELUX, PARCELA 64 03600-ELDA (ALICANTE)
SPAIN

  1. Once the returned product has been inspected, MOMOC will send within a reasonable time, an email informing you whether the product will be refunded (“the Refund Decision”). In that case, the product will be refunded as soon as possible and in any event within fifteen (15) days following the date on which the Refund Decision was sent.

MOMOC shall fully refund the price of the product to you, including shipping expenses.

 

Return conditions

In general, an item can only be returned if it meets the following conditions:

– The item has not been used (applies to both exchanges and returns)

– It has been less than 15 days since you received the item

Online Returns:

In addition to the above requirements, the item must be returned in the same condition in which it was received (including the Momoc shoe bag). If you no longer have the original packaging, please replace it with packaging of similar size and capacity.

If all of these conditions have been met, we will refund the cost of your purchase, minus the initial shipping costs. If you are returning an item because of a manufacturing defect attributable to Momoc, we will reimburse you for the return shipping costs.

MOMOC is not responsible for lost packages sent by you in the process of exchange or return. Thus, we strongly recommend that all shipments carried out by you are traceable, with a tracking number or similar, as supplemental proof; and

We will process your refund within 15 business days (Monday to Friday) after receiving the returned merchandise. Once it has been processed, the refund will be made by the same method used to make the original payment.

You are responsible for assuming all shipping costs, except in certain cases. We will not accept cash-on-delivery returns under any circumstances.

Only products purchased at Momocshoes.com can be returned or exchanged via our website.

What should I do if the shoes I bought at a multi-brand store have a manufacturing defect?

If you believe that your shoes have a manufacturing flaw, take them back to the multi-brand store where you bought them, along with the receipt, and they will inspect them and if needed they will contact us.

If you are unable to return the purchase to the multi-brand store, please write us to momoc@momocshoes.com.

Can I repair my Momoc shoes?

Unfortunately, we do not have a shoe repair service.

If you think that your shoes have a manufacturing flaw, please write us to momoc@momocshoes.com.

When will I get my refund if I return an order online?

If you return an online purchase via our website, we will examine the returned merchandise and the reasons you have provided for the return.

Once we have determined that everything is in order, we will process your refund within 15 business days (Monday to Friday) beginning from the date your return was received at our warehouse.

Funds will be refunded by the same payment method used to make the original purchase. Payments should arrive in your account 3 to 5 days after processing.

Can I track the progress of my online return?

We will update the status and notify you by email:

– When you register a return

– When our warehouse receives the returned item(s)

If you have any questions, please write us to momoc@momocshoes.com.

Return conditions

In general, an item can only be returned if it meets the following conditions:

– The item has not been used (applies to both exchanges and returns)

– It has been less than 15 days since you received the item

 

Online Returns:

In addition to the above requirements, the item must be returned in the same condition in which it was received (including the MOMOC shoe bag). If you no longer have the original packaging, please replace it with packaging of similar size and capacity.

If all of these conditions have been met, we will refund the cost of your purchase, minus the initial shipping costs. If you are returning an item because of a manufacturing defect attributable to MOMOC, we will reimburse you for the return shipping costs.

MOMOC is not responsible for lost packages sent by you in the process of exchange or return. Thus, we strongly recommend that all shipments carried out by you are traceable, with a tracking number or similar, as supplemental proof; and

We will process your refund within 15 business days (Monday to Friday) after receiving the returned merchandise. Once it has been processed, the refund will be made by the same method used to make the original payment.

You are responsible for assuming all shipping costs, except in certain cases. We will not accept cash-on-delivery returns under any circumstances.

Only products purchased at Momocshoes.com can be returned or exchanged via our website.

Can I exchange or return an item purchased with a promo code?

Any purchase made using a promotional code comes with all of our standard guarantees.

If you return a purchase, you will be refunded the applicable amount based on what you originally paid.

We are under no obligation to replace the promotional code used to purchase the returned item.