Hi Christina,
You did receive the shoes but you wanted to exchange them for a smaller size. Please note that, as indicated on our website and product page, we are a sustainable brand and produce on-demand because is the most responsible way to create fashion, without excess. You received your shoes before the estimated deadline, which is 7 weeks. We proceeded to the exchange as requested by you on 1st December. Its 15/12 and we explain they will be finished mid nex week.
Is more than reasonable this waiting.
Of course we want clients who support a sustainable fashion which will benefit both the planet and its inhabitants, its the only way forward we have. As requested, we proceed to the refund.
Best regards,
Gabriela